FREQUENTLY ASKED QUESTIONS
At NAUI, we want to make your printing and branding experience as simple and transparent as possible. In this section, you’ll find answers to the most common questions about our printing services, custom apparel, vehicle wraps, turnaround times, and ordering process.
If you don’t see your question listed here, our team is always happy to help. Contact NAUI today and let us assist you with high-quality printing and custom solutions tailored to your business in San Antonio.
What printing products does NAUI offer?
We offer a wide range of custom printing products, including business cards, postcards, flyers, banners, t-shirts, polo shirts, flags, car magnets, car wraps, van wraps, channel letters, yard signs, trailer wraps, and other promotional materials for businesses and events.
Can I fully customize my designs (colors, sizes, and finishes)?
Yes. All our products are fully customizable. You can choose colors, sizes, materials, and finishes to match your brand perfectly.
Do you provide graphic design services, or do I need to submit my own artwork?
We offer both options. You can upload your own ready-to-print design, or our graphic design team can help create or adjust your artwork to ensure professional results.
What file formats do you accept for printing?
We accept most standard print-ready formats, including PDF, AI, PSD, EPS, JPG, and PNG. PDF files are preferred for the best quality. All at 300dpi resolution.
Is there a minimum order quantity for your products?
inimum quantities vary by product. Contact us for details, and we’ll help you choose the best option for your needs and budget.
How long does it take to produce business cards?
Standard production usually takes 3–4 business days, depending on the quantity and finishing options selected.
Do you offer rush printing or express delivery in San Antonio?
Yes. We offer rush printing and express delivery for local customers in San Antonio. Availability depends on the product and order size.
Can I see a digital proof before my order is printed?
Absolutely. We provide a digital proof for your approval before printing to ensure everything looks exactly as you want.
What types of paper and materials do you use for business cards and postcards?
We offer a variety of paper stocks and finishes, including matte, gloss, silk, and premium options to suit different styles and budgets.
Do you print t-shirts and polo shirts for businesses and events?
Yes. We specialize in custom apparel for businesses, teams, events, and promotions, using high-quality, long-lasting printing methods.
What printing methods do you use for apparel (DTF, screen printing, vinyl, etc.)?
We use several methods, DTF screen printing, and vinyl, depending on the design, fabric, and quantity to ensure the best results.
Do your prices include taxes and additional fees?
Base prices are clearly displayed. Taxes and any additional services—such as design work or rush orders—will be shown before checkout.
Do you offer shipping, or is local pickup only available in San Antonio?
We offer both shipping and convenient local pickup for customers in San Antonio.
Do you offer bulk or wholesale printing options?
Yes. We provide competitive pricing for bulk orders and wholesale printing for businesses and organizations.
How durable are your car magnets and flags for outdoor use?
Our car magnets and flags are made from durable, weather-resistant materials designed for long-term outdoor use.
Can I reorder a previous design I’ve printed with you before?
Yes. If we already have your design on file, reordering is quick and easy.
What happens if my order has an error or arrives damaged?
Customer satisfaction is our priority. If there’s an issue with your order, contact us and we’ll work quickly to resolve it.
Do you offer discounts for businesses, organizations, or recurring orders?
Yes. We offer special pricing for businesses, large-volume orders, and recurring customers.
How can I request a custom quote for my project?
You can request a custom quote by contacting us through our website, by phone, or by visiting our store in San Antonio.
How can I contact NAUI if I have questions before placing an order?
You can reach us by phone, email, scheduling a call, or through our website’s contact form. Our team is happy to help before and after your purchase.